LAUSR

Design concept evaluation is a huge challenge in the R&D stage of new product development. The information in the assessments often depends on the decision-makers’ individual preferences. However, sometimes the decision-makers cannot give precise and complete information because it is very difficult for them to be familiar with all the criteria. In this situation, an incomplete information decision-making matrix is established. In this paper, decision-making methods based on incomplete information are compared in the literature review. Incomplete information determination method using trust mechanism is proved as a proper way to solve this problem, and the missing information are computed based on the alternatives However, in design concept evaluation, experts commonly provide their preferences using linguistic words according to the different attributes. Hence, we propose a three-step Multiple Attributes Group Decision-making (MAGDM) method where the missing value are determined by attributes. In step one, a data repairing method is proposed based on trust theory. After that, in step two, a comprehensive weight determination method combining AHP and entropy is proposed to obtain the weight of index attributes. Finally, the Rough-TOPSIS method is applied in the design scheme ranking step. In the case study, the proposed method is implemented in a tourism product design process to show its effectiveness.