LAUSR

The present empirical study aimed to analyse the ways in which Spanish hotel establishments learn and whether their hotel managers could improve their organisational performance with the implementation of a suitable learning process in a situation of economic crisis. After reviewing the literature, a structural equation model was developed based on a survey of 147 hotel establishments in the region of Madrid in order to contrast the proposed hypothesis. The results revealed that hotel establishments' managers can improve their performance through organisational learning, drawing information from both external and internal drivers thanks to the existence of cultural and technological enablers. The conclusions of the study contribute to the scientific understanding of the subject researched and at the same time may encourage hotel managers to regard organisational learning processes as a key element for improving performance.