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Enhancing Trust During Complex Health Care Transformation

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North Carolina’s journey to value-based care substantially changes both care incentives and delivery, which requires buy-in from patients. Trust is a key enabler of patient accep­tance. Steps to reduce complexity… Click to show full abstract

North Carolina’s journey to value-based care substantially changes both care incentives and delivery, which requires buy-in from patients. Trust is a key enabler of patient accep­tance. Steps to reduce complexity in language and increase understanding of insurance contracts may improve trust and patience experiences.

Keywords: care transformation; health care; trust complex; trust; enhancing trust; complex health

Journal Title: North Carolina Medical Journal
Year Published: 2023

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