LAUSR

User-centered design (UCD) has long been employed to enhance various map-based applications and GIS tools to ensure effective user interfaces. However, existing UCD guidelines cannot cover all relevant aspects, so the design process is becoming difficult; for example, a button should be located on the first page or not. This article presents the development of a mobile map application for park and rides users with user-centered design combined with the user experience. A brainstorming session was conducted gathering mobile application designers, programmer and commuters to generate ideas as to how people would use the application and how they would feel when using the application or user experience. All user experience findings were recorded with user journey. Several important aspects, such as a sequence of users’ activities and information needed, were identified when user experience was considered during the design process. Additional features (e.g. reward points) were added at an appropriate place to enhance user engagement. The user journey helped me better organize functions, information, and the sequence of the mobile application.