ABSTRACT About 25 years ago, Kaplan and Norton (1992) introduced the balanced scorecard (BSC) with the aim of remedying the inadequacies of traditional performance measurement approaches. From then... Click to show full abstract
ABSTRACT About 25 years ago, Kaplan and Norton (1992) introduced the balanced scorecard (BSC) with the aim of remedying the inadequacies of traditional performance measurement approaches. From then...
               
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