LAUSR

The increasing competition in the hospitality sector in Lebanon, along with the decreased demand due to economic downturns and decreased tourist inflows has put pressure on hospitality organizations in the country to improve their value proposition to customers across the entire value chain. However, little has been invested by these organizations when it comes to Total Quality Management as more attention has been given on the services, advertisements and customer relations. Accordingly, this paper addresses this gap by discussing the topic of total quality management in the case of hospitality organizations in Lebanon. It aims to test whether the dissemination of a culture of quality (TQM) influences the productivity of hotel employees in Lebanon. To that end the paper uses the ANOVA (analysis of variance) which measures the relationship between variables using a survey of 100 respondents from various hospitlaity organizations in Lebanon.