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Improving Emergency Service Quality and Patient Safety Through the Use of Cross-Sectoral Digital Feedback Systems - An Overview

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BACKGROUND Feedback is essential for personal and professional development, also in emergency services. However, EMS usually ends at the interface with the emergency department, thus, the long-term effect of initiated… Click to show full abstract

BACKGROUND Feedback is essential for personal and professional development, also in emergency services. However, EMS usually ends at the interface with the emergency department, thus, the long-term effect of initiated emergency measures often remains unclear for emergency personnel. Digital, data-driven tools providing systematic feedback on patients' outcome may be valuable to improve emergency service quality and patient safety. OBJECTIVES To provide an overview about current approaches for cross-sectoral digital feedback systems in EMS. METHODS Literature review in PubMed/MEDLINE and Google Scholar in accordance with the PRISMA statement. RESULTS The search resulted in 567 articles out of which only three were identified as eligible. In only one study cross-sectoral feedback was used to improve quality. CONCLUSION Although feedback is described as a method for improving the quality of the rescue service and feedback is also considered in the description of the requirements for digitization, there seems to be no technical implementation of a cross-sectoral feedback system so far.

Keywords: emergency; quality; cross sectoral; emergency service; feedback

Journal Title: Studies in health technology and informatics
Year Published: 2023

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