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The perceived usability of the learning management system during the COVID-19 pandemic: Integrating system usability scale, technology acceptance model, and task-technology fit.

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BACKGROUND The education system has shifted from traditional to online during the COVID-19 pandemic. Thus, the Learning Management System (LMS) is one of the most important and comprehensive learning platforms… Click to show full abstract

BACKGROUND The education system has shifted from traditional to online during the COVID-19 pandemic. Thus, the Learning Management System (LMS) is one of the most important and comprehensive learning platforms that support and facilitate online learning during this pandemic. OBJECTIVE This study explored the perceived system usability of LMS during the COVID-19 pandemic by utilizing Technology Acceptance Model (TAM), Task-technology Fit (TTF), and System Usability Scale (SUS). METHODS An online survey was utilized to collect data from 502 Filipino students from different academic institutions and different areas of study. RESULTS Structural Equation Modeling (SEM) indicated that students' perceived ease of use of LMS had a significant effect on perceived usefulness which subsequently and positively led to students' perceived satisfaction of LMS. In addition, LMS technology characteristics was found to have a significant effect on LMS task-technology fit which subsequently led to perceived usefulness and perceived satisfaction. Interestingly, perceived satisfaction was found to have a significant effect on students' perceived system usability of LMS which was calculated using a system usability scale (SUS). CONCLUSION The findings have implications within the education system globally, particularly in recognizing the relevance of LMS moving forward. Furthermore, since this is the first study that integrated SUS, TAM, and TFF, the conceptual framework can be utilized to evaluate the perceived usability of LMS worldwide.

Keywords: system; technology; technology fit; covid pandemic; system usability; task technology

Journal Title: Work
Year Published: 2022

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