LAUSR

BACKGROUND COVID-19, a novel rapidly emerging respiratory disease has spread across the world in a short span of time, infecting millions of people around the world. Consequently, health systems are overwhelmed by both direct mortality from COVID-19 and indirect mortality from other treatable conditions. Though COVID-19 prevention and control is crucial, it is also equally important to continue basic health services. Therefore, the study aimed to explore the facilitators and barriers of basic health service utilization at primary health facilities during the COVID-19 pandemic. METHODS An exploratory qualitative study was conducted in the Bidur Municipality of Nuwakot district. Twenty-five telephone interviews were conducted from all the wards of the municipality and each lasted at least 20 minutes. The interviews were translated into English, coded using RQDA software, and analyzed using thematic analysis manually. RESULTS The participants shared basic health service was interrupted during the pandemic, especially in the first month. However, the prominent factors that were often crosscutting to many factors were socio-economic conditions and fear of acquiring COVID-19. Additionally, inadequate personal protective equipment, mental stress, shortage of health workers, supplies disruptions, social stigma and extended lockdowns come into play for determining the utilization of basic health services during pandemic. CONCLUSIONS Basic health service was heavily compromised during the pandemic. Fulfillment of the sanctioned posts, enhancement in the use of digital technologies can be promoting options for basic health service utilization during pandemic.