LAUSR

Outpatient clinics’ productivity largely depends on their appointment scheduling systems. It is crucial for appointment scheduling to understand the intrinsic heterogeneity in patient and service types and act accordingly. This article describes an outpatient clinic dataset of consultation service time with heterogeneous characteristics. The dataset contains 6637 consultation records collected from 381 half-day sessions between 2018 and 2019. Each record includes encrypted session and patient IDs, consultation start and (approximated) end times, the month and day of the week, whether it was on a holiday, the patient’s visit count for a specific medical condition, gender, whether the consultation was cancer-related, and the distance from the patient’s mailing address to the clinic. These features can be used to classify patients into heterogeneous groups in studies of appointment scheduling. Therefore, this dataset with rich, heterogeneous patient characteristics provides a valuable opportunity for healthcare operations management researchers to develop, test, and benchmark the performance of their models and methods. It can also be used for studying appointment scheduling in other service industries. More generally, it provides pedagogical value in areas related to management science and operations research, applied statistics, and machine learning.