LAUSR

Article history: Received August 8 2019 Received in Revised Format November 28 2019 Accepted November 28 2019 Available online November 28 2019 Workload control theory seeks to align capacity and demand to improve delivery performance. However, workload control researchers mainly focused on input control, which regulates the input of work to the production system, thereby neglecting output control, which uses capacity adjustments to regulate the outflow of the work. Moreover, few existing studies on output control investigate a temporarily increase in capacity. This paper introduces a new search direction for output control which does not require an increase in capacity – labour flexibility. Idle operators can move from their workstation to another, thus temporarily increasing the output of that workstation without extra capacity. Using simulation of a five workstations flow shop line, we highlight the positive performance effect of labour flexibility. However, this comes at the cost of high labour movement. Introducing a load-based constraint on when workers are allowed to move significantly reduces labour movement, while realizing most of the performance improvement observed for unconstrained labour movement. This has important implications for future research and practice. © 2020 by the authors; licensee Growing Science, Canada