"E-quality services: A paradigm shift for consumer satisfaction and e-loyalty; Evidence from postgraduate students in Nigeria"

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E-quality services: A paradigm shift for consumer satisfaction and e-loyalty; Evidence from postgraduate students in Nigeria

Article history: Received: July 20, 2020 Received in revised format: September 1 Click to show full abstract

Article history: Received: July 20, 2020 Received in revised format: September 1

Keywords: shift consumer; paradigm shift; consumer satisfaction; satisfaction loyalty; quality services; services paradigm

Journal Title: Management Science Letters
Year Published: 2021

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