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While organizations and researchers have traditionally conceptualized customers as consumers of their services and products, there is a growing recognition that organizations need to develop more c... Click to show full abstract
While organizations and researchers have traditionally conceptualized customers as consumers of their services and products, there is a growing recognition that organizations need to develop more c...
Keywords:
coals emotion;
work facilitates;
dancing hot;
hot coals;
emotion work;
facilitates collective
Journal Title: Academy of Management Journal
Year Published: 2017
Link to full text (if available)
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Journal Title: Academy of Management Journal
Year Published: 2017
Link to full text (if available)
Share on Social Media: Sign Up to like & get
recommendations!