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Long telephone consultations for GP appointments: evidence versus policy

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The coronavirus disease 2019 (COVID19) pandemic drove an expansion of telehealth subsidisation in March 2020. As of October 2022, there have been over 99 million standard general practitioner consultations delivered… Click to show full abstract

The coronavirus disease 2019 (COVID19) pandemic drove an expansion of telehealth subsidisation in March 2020. As of October 2022, there have been over 99 million standard general practitioner consultations delivered via telehealth.1 The Medicare Benefits Schedule (MBS) GP telehealth items were initially introduced as temporary measures to facilitate remote delivery of care and reduce the transmission of COVID19 in the community. Most telehealth consultations were telephone based; only 3% were video based. The federal government announced the continued expiry of the Medicare rebate for long (over 20 minutes) MBS telephone items from 1 July 2022. This means that patients who require long telephone consultations must now switch to video consultations, travel to see their GP in person, or selffund their long telephone consultations. Note, long telephone consultations were still available for patients seeking advice on COVID19 antivirals until 31 December 2022, and for those living in remote and very remote areas.2 As the context of the pandemic shifts, reexamination of MBS items is appropriate, and changes should be based on available evidence.

Keywords: consultations appointments; telephone; evidence; long telephone; telehealth; telephone consultations

Journal Title: Medical Journal of Australia
Year Published: 2023

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