LAUSR

This article presents the challenges and opportunities the application of a quality management practice in healthcare organizations presents in view of the psycho-emotional well-being of employees when implementing quality management practices. The article addresses the academic challenge of the impact implementation of a quality management practice has on the emotional well-being of employees, which is formulated as the following conundrum: does an implemented quality management practice improve the emotional well-being of employees. Although studies show that a quality management practice put in place has a positive impact on the quality of work, the introduction of a quality management practice sometimes has a negative impact on the emotional well-being of employees. The objective to assess the impact of a quality management practice implementation on the emotional well-being of employees – has been met. Analysis and synthesis methods were applied, and a quantitative survey of 285 workers in three healthcare organizations was conducted. It was established that although all employees of organizations surveyed experience stressful situations at work, they feel better in organizations where a quality management practice is in place than in those where the practice is not in place. Therefore, we can argue that the implementation of a quality management practice improves the emotional well-being of employees.