A comparative analysis of electronic resources access problems at two university libraries
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Electronic Resources Librarianship"
DOI: 10.1080/1941126x.2018.1521089
Abstract: Abstract After three years of collecting electronic resources of troubleshooting tickets in Springhare’s LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for… read more here.
Keywords: electronic resources; analysis; resources access; access problems ... See more keywords