Articles with "actual service" as a keyword



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Impact of actual service provider failure on the satisfaction with aggregator

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Published in 2017 at "Journal of Strategic Marketing"

DOI: 10.1080/0965254x.2017.1339115

Abstract: Abstract The purpose of the paper is to investigate the impact of the failure caused by the actual service provider on consumer satisfaction with the aggregator firm, where the aggregator firm works as a bridge… read more here.

Keywords: actual service; service provider; service; failure ... See more keywords