Public Administration Entering Turbulent Times: A Study of Service Quality during the Refugee Crisis
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DOI: 10.1080/01900692.2019.1669171
Abstract: ABSTRACT This study constitutes an exploratory approach to address public performance during crises. Drawing on expectancy disconfirmation and crisis theories, empirical insights into the quality of public services provided during the refugee crisis in Germany… read more here.
Keywords: quality; refugee crisis; administration entering; public administration ... See more keywords