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Published in 2018 at "Dyna"
DOI: 10.15446/dyna.v85n204.57076
Abstract: Information technologies service management (ITSM) models have developed due to the increasing use of information technologies in order that organizations can deliver services efficiently and with a higher level of quality. However, models’ compliance has…
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Keywords:
tecnolog informaci;
servicios tecnolog;
adopci modelos;
gesti servicios ... See more keywords