Work-related well-being in a call centre environment: The moderating role of age and tenure
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DOI: 10.1080/14330237.2017.1321827
Abstract: The study investigated age and tenure effects on the relationship between job demands and resources, and job-related burnout and work engagement. Study participants were a convenience sample of 382 call centre agents in the information… read more here.
Keywords: age tenure; work; call centre; tenure ... See more keywords