Airline service quality and economic factors: An ARDL approach on US airlines
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DOI: 10.1016/j.jairtraman.2019.03.002
Abstract: This study examines the impact of interest rates, fuel prices, and market concentration on airline service performance. Rather than focusing on an airline-level analysis, we employ aggregated data from the US Department of Transportation (DOT)… read more here.
Keywords: airline; airline service; service quality; approach ... See more keywords
The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
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DOI: 10.1016/j.jairtraman.2020.101815
Abstract: Abstract This research study measures the perception of airline service quality based on data collected from Pakistan International Airline (PIA) passengers using SERVQUAL. It investigates the impact of service quality dimensions on passenger's behavioral intentions… read more here.
Keywords: service quality; quality; airline service; behavioral intentions ... See more keywords
Origin and money matter: The airline service quality expectations of international students
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DOI: 10.1016/j.jhtm.2017.03.001
Abstract: International students represent a relevant market for national tourism organisations, educational institutions, travel agencies and transport providers. These potential tourists may travel for a variety of touristic and non-touristic reasons and an understanding of their… read more here.
Keywords: quality expectations; international students; service quality; airline service ... See more keywords
Operational determinants of airline service quality: Worldwide cross-regional analysis
Sign Up to like & getrecommendations! Published in 2018 at "Quality Management Journal"
DOI: 10.1080/10686967.2018.1515525
Abstract: Abstract This study aims to identify key operational determinants of airline service quality by conducting the first airline worldwide and regional comparison. More than 350 airlines were surveyed. Airlines, airline associations, international airline agency reports,… read more here.
Keywords: service quality; airline; operational determinants; airline service ... See more keywords