Airport Business Excellence Model: A holistic performance management system
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DOI: 10.1016/j.tourman.2018.12.014
Abstract: Abstract This study proposes for the first time the Airport Business Excellence Model (ABEM) as a specific version of the European Foundation of Quality Management (EFQM) and tests it in 143 airports worldwide. Based on… read more here.
Keywords: airport business; management; performance; airport ... See more keywords