The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
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DOI: 10.1016/j.jretconser.2020.102033
Abstract: Abstract The international airport retail business is expanding annually, yet most research into traveller’s experience with the aviation industry have centred on aeronautical features. The study gathered information that would guide the understanding of airport… read more here.
Keywords: airport retail; demographic variables; relevant factors; customer ... See more keywords
Determinants of airport retail revenue: a review of literature
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DOI: 10.1080/01441647.2020.1738586
Abstract: ABSTRACT As the airport retail industry continues to grow due to increasing travel demands, airport operators are increasingly developing their retail revenue potential to ensure financial viability. This study aims to provide a review of… read more here.
Keywords: literature; airport retail; related passengers; airport ... See more keywords