The role of airport service quality in airport and destination choice
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2018.10.006
Abstract: The influence of service quality has received limited attention in the context of airport research. This study investigates whether airport service quality is related to airport and destination choice. Specifically, the study examines the relationship… read more here.
Keywords: service quality; airport; destination; airport service ... See more keywords
A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality
Sign Up to like & getrecommendations! Published in 2023 at "Sustainability"
DOI: 10.3390/su15118885
Abstract: The novel coronavirus (COVID-19) outbreak has impacted the aviation industry worldwide. Several restrictions and regulations have been implemented to prevent the virus’s spread and maintain airport operations. To recover the trustworthiness of air travelers in… read more here.
Keywords: airport; satisfaction; service quality; passenger satisfaction ... See more keywords