Stressor effects of negative online reviews on anger and burnout in the restaurant industry
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DOI: 10.1108/ijchm-10-2016-0560
Abstract: Purpose Owners, managers and employees may be criticized personally and professionally by consumers in online reviews, and may suffer emotional and burnout consequences. The purpose of this paper is to examine the impact of customer-generated… read more here.
Keywords: online reviews; industry; negative online; anger burnout ... See more keywords