The antecedents of customer mistreatment: a meta-analytic review
Sign Up to like & getrecommendations! Published in 2022 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-11-2021-1337
Abstract: Purpose Frontline service employees are often subjected to customer mistreatment and considerable studies have tested outcomes of customer mistreatment. However, the importance of its antecedents is particularly underestimated. This meta-analytic paper aims to develop an… read more here.
Keywords: meta analytic; customer mistreatment; customer; antecedents customer ... See more keywords
Modeling Mobile Commerce Applications’ Antecedents of Customer Satisfaction among Millennials: An Extended TAM Perspective
Sign Up to like & getrecommendations! Published in 2021 at "Sustainability"
DOI: 10.3390/su13115973
Abstract: The continued growth for both smartphone usage and mobile applications (apps) innovations has resulted in businesses realizing the potential of this growth in usage. Hence, the study investigates the antecedents of customer satisfaction due the… read more here.
Keywords: customer; satisfaction; antecedents customer; mobile commerce ... See more keywords