Corporate apology for environmental damage
Sign Up to like & getrecommendations! Published in 2018 at "Journal of Risk and Uncertainty"
DOI: 10.1007/s11166-018-9276-4
Abstract: Apologies are a powerful way to restore trust and reduce punishment costs in bilateral settings. But what do we know about public apologies for large scale man-made disasters? Herein we report on results from an… read more here.
Keywords: apology; firm; reputation; corporate apology ... See more keywords
The development of interlanguage pragmatics in L2 Arabic: The production of apology strategies
Sign Up to like & getrecommendations! Published in 2018 at "System"
DOI: 10.1016/j.system.2018.03.001
Abstract: Abstract This study investigated apology strategies in formal and informal situations of American university students learning Arabic as a foreign language (AFL) in the United States. Data were collected from spoken discourse completion tasks for… read more here.
Keywords: apology; production; findings show; production apology ... See more keywords
From virility to virtue: the psychology of apology in honor cultures
Sign Up to like & getrecommendations! Published in 2022 at "Proceedings of the National Academy of Sciences of the United States of America"
DOI: 10.1073/pnas.2210324119
Abstract: Significance Conflict is widespread and can easily escalate in regions where honor is a central value. We find evidence that honor cultures' focus on virility impedes a key conflict deescalation strategy—apology—that can be successfully promoted… read more here.
Keywords: honor; virility virtue; apology; psychology ... See more keywords
Did I Offend You or Did It? Agency Assignment in Interpersonal Apology
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DOI: 10.1080/0163853x.2019.1576471
Abstract: ABSTRACT When apologizing to victims of transgressions, people may assign the agency for harm to themselves (“I’m sorry I offended you”), to the act (“I’m sorry it offended you”), or omit agency altogether (“I’m sorry… read more here.
Keywords: sorry offended; choice; apology; agency assignment ... See more keywords
RETROACTIVE RESPONSIBILITY:
Sign Up to like & getrecommendations! Published in 2019 at "Scandinavian Journal of History"
DOI: 10.1080/03468755.2019.1621195
Abstract: State redress for abuse and neglect in children’s homes has been debated in all Scandinavian countries since early 2000s. In Sweden, an official apology was issued in 2011, and a temporary law enabled Swedish care… read more here.
Keywords: state redress; apology; retroactive responsibility;
How psychologically entitled shoppers respond to service recovery apologies
Sign Up to like & getrecommendations! Published in 2018 at "European Journal of Marketing"
DOI: 10.1108/ejm-02-2017-0165
Abstract: This paper aims to examine how a shopper’s level of psychological entitlement influences how consumers respond to different types of apology by a service provider.,Two experiments were performed. Study 1 tests the hypotheses that entitled… read more here.
Keywords: entitled shoppers; entitlement; apology; service recovery ... See more keywords
Investigating apology, perceived firm remorse and consumers’ coping behaviors in the digital media service recovery context
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Service Management"
DOI: 10.1108/josm-09-2018-0299
Abstract: This research investigates whether and how perceived firm remorse (PFR) influences consumers’ coping behaviors in the digital media service recovery context. It also examines how an apology should be delivered to generate PFR.,In Study 1,… read more here.
Keywords: apology; coping behaviors; consumers coping; pfr ... See more keywords
Crisis Management and Corporate Apology: The Effects of Causal Attribution and Apology Type on Publics’ Cognitive and Affective Responses
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Business Communication"
DOI: 10.1177/2329488417735646
Abstract: This study examined how corporate apologies influence cognitive and affective public responses (public anger, negative impression, distrust) during an aviation crisis. A total of 192 participants were exposed to one of the two types of… read more here.
Keywords: cognitive affective; apology; crisis; corporate apology ... See more keywords
Moral licensing, instrumental apology and insincerity aversion: Taking Immanuel Kant to the lab
Sign Up to like & getrecommendations! Published in 2018 at "PLoS ONE"
DOI: 10.1371/journal.pone.0206878
Abstract: Moral licensing, equivalently called “self-licensing”, is the instrumental use of a Good Act to cover up a Bad Act. This paper’s thesis is that “instrumental apology” i.e., bad-faith apology, is a case of moral licensing.… read more here.
Keywords: apology; act; moral licensing; instrumental apology ... See more keywords
Use of Apology Strategies in Emails by Chinese Learners of English: Evidence Based on Naturally Occurring Data
Sign Up to like & getrecommendations! Published in 2021 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2021.782613
Abstract: Using a data set of 30 authentic institutional emails written by Chinese college students to their native English teacher, this article investigates the frequency and combinations of apology strategies used by English as a Foreign… read more here.
Keywords: learners english; apology strategies; apology; use apology ... See more keywords
Why scapegoating can ruin an apology: The mediated-moderation model of appropriate crisis response messages in the context of South Korea
Sign Up to like & getrecommendations! Published in 2023 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.1082152
Abstract: Introduction As South Korean companies frequently use apologies for various crisis situations and pair them with other types of crisis response strategies (i.e., scapegoating), theory-driven recommendations for crisis response messages may fall short in practice.… read more here.
Keywords: mediated moderation; crisis; apology; crisis response ... See more keywords