Double-sided queues with marked Markovian arrival processes and abandonment
Sign Up to like & getrecommendations! Published in 2020 at "Stochastic Models"
DOI: 10.1080/15326349.2020.1794898
Abstract: Abstract In this paper, we study a double-sided queueing model with marked Markovian arrival processes and finite discrete abandonment times. We apply the theory of multi-layer Markov modulated fluid flow (MMFF) processes to analyze the… read more here.
Keywords: arrival processes; marked markovian; markovian arrival; multi layer ... See more keywords
An Optimization-Based Scheduling Methodology for Appointment Systems with Heterogeneous Customers and Nonstationary Arrival Processes
Sign Up to like & getrecommendations! Published in 2025 at "INFORMS Journal on Computing"
DOI: 10.1287/ijoc.2023.0039
Abstract: In this paper, we analyze appointment systems involving heterogeneous customers, each requesting different services, with nonstationary arrival processes. The main goal is to identify server schedules that lead to good-performing systems, which we measure through… read more here.
Keywords: heterogeneous customers; system; methodology; arrival processes ... See more keywords