On prioritizing on-time arrivals in an outpatient clinic
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DOI: 10.1080/24725579.2017.1302524
Abstract: ABSTRACT Non-punctual medical clinic arrivals disrupt operations, create inefficiencies, and decrease service quality. This quality improvement project examined the effects of early and late patient arrivals. We explored different queuing discipline protocols, designed to reward… read more here.
Keywords: scheduled appointments; patients arrive; time arrivals; time ... See more keywords