Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project
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DOI: 10.1287/serv.2017.0183
Abstract: The importance of technologies for services has been remarkably emphasized recently with the terms “digitalization” and “smart service systems.” Technologies, especially information and communications technologies, have been regarded as an important driver of innovating services,… read more here.
Keywords: service systems; research; technology assisted; assisted service ... See more keywords