Retaining hotel employees as internal customers: Effect of organizational commitment on attitudinal and behavioral loyalty of employees
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DOI: 10.1016/j.ijhm.2018.03.018
Abstract: Abstract High employee turnover has been a concern of the hotel practitioners and academics. Previous research more focused on reducing employee turnover by improving economic incentives. However, psychological incentives are getting more concerned now. This… read more here.
Keywords: hotel; loyalty; loyalty employees; commitment ... See more keywords
Investing In CSR Pays You Back in Many Ways! The Case of Perceptual, Attitudinal and Behavioral Outcomes of Customers
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DOI: 10.3390/su12031158
Abstract: Researchers and scholars have widely attributed corporate social responsibility (CSR) to enormous outcomes. However, the customer-specific outcomes are either less investigated or lack clarity. By focusing on perceptual, attitudinal and behavioral outcomes of CSR, this… read more here.
Keywords: investing csr; attitudinal behavioral; behavioral outcomes; citizenship behavior ... See more keywords