Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation
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DOI: 10.1108/josm-05-2019-0160
Abstract: Purpose – With the advent of increasingly sophisticated AI, the nature of work in the service frontline is changing. The next frontier is to go beyond replacing routine tasks and augmenting service employees with AI.… read more here.
Keywords: interpersonal emotion; service employees; half; service ... See more keywords