Loyalty formation and its impact on financial performance of Islamic banks – evidence from Indonesia
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DOI: 10.1108/jima-12-2019-0258
Abstract: Purpose This paper aims to examine loyalty formation, including service quality, perceived value, image and satisfaction as determinants, and their effect on the financial performance of Islamic banks. Design/methodology/approach Data were collected from 280 Islamic… read more here.
Keywords: loyalty; bank financial; financial performance; islamic banks ... See more keywords
The Promotion and Optimization of Bank Financial Products Using Consumers’ Psychological Perception
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DOI: 10.3389/fpsyg.2022.926271
Abstract: With the rapid economic growth and increased national income year by year, individuals and families have an increasingly greater demand for financial products. Banks’ sales of financial products have become a new economic profit growth… read more here.
Keywords: promotion; bank financial; financial products; psychological perception ... See more keywords