The Impact of the Personal Data Disclosure's Tradeoff on the Trust and Attitude Loyalty in Mobile Banking Services
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Promotion Management"
DOI: 10.1080/10496491.2020.1838028
Abstract: Abstract In the digital transformation era, mobile technology development has brought not only the benefits but the costs for the customer in the transaction via mobile devices. This study aimed to analyze the relationship between… read more here.
Keywords: loyalty mobile; mobile; mobile banking; trust attitude ... See more keywords
Antecedents and Moderators of Promotion Messages for Trust in Mobile Banking Services: An Elaboration Likelihood Model Perspective
Sign Up to like & getrecommendations! Published in 2022 at "Information Systems Management"
DOI: 10.1080/10580530.2022.2086327
Abstract: ABSTRACT This paper applies a theory of persuasion using the elaboration likelihood model to explain how communication messages from mobile banking services are interpreted by receivers to increase their trust in mobile banking. We explain… read more here.
Keywords: banking; elaboration likelihood; mobile banking; trust mobile ... See more keywords
Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Bank Marketing"
DOI: 10.1108/ijbm-03-2020-0129
Abstract: This study develops a theoretical model of consumption values regarding the technology adoption of mobile banking (m-banking) services, with the financial service sector as the empirical context. This study aims to evaluate whether consumption values… read more here.
Keywords: consumption values; value; urban rural; banking ... See more keywords
Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe
Sign Up to like & getrecommendations! Published in 2017 at "International Journal of Bank Marketing"
DOI: 10.1108/ijbm-07-2016-0099
Abstract: Purpose The purpose of this paper is to investigate the determinants of consumers’ intention to adopt mobile banking services in Zimbabwe. Design/methodology/approach A survey of 232 bank customers was conducted in Chinhoyi, Zimbabwe, using a… read more here.
Keywords: mobile banking; adopt mobile; intention adopt; banking ... See more keywords
What keeps Islamic mobile banking customers loyal?
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Islamic Marketing"
DOI: 10.1108/jima-08-2017-0090
Abstract: Purpose This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. Design/methodology/approach The primary data are collected from the survey administered to 250… read more here.
Keywords: banking services; banking; banking customers; islamic mobile ... See more keywords
The adoption of smart banking services from a dual perspective: a qualitative study
Sign Up to like & getrecommendations! Published in 2023 at "Kybernetes"
DOI: 10.1108/k-11-2022-1618
Abstract: PurposeThis paper aims to understand the facilitators and inhibitors that might influence customers' adoption of smart banking services (SBS) in Pakistan.Design/methodology/approachSemi-structured interviews were conducted with 33 bank customers in Multan and Lahore using a case… read more here.
Keywords: banking; adoption; banking services; study ... See more keywords
Factors Affecting Sustainable Intention to Use Mobile Banking Services
Sign Up to like & getrecommendations! Published in 2021 at "SAGE Open"
DOI: 10.1177/21582440211029925
Abstract: This study aims to (a) identify perception factors that affect current mobile banking (M-banking) consumers’ continuous use of the technology, (b) explain the self-service technology (STT) dimensions that affect customers’ behavioral intention, and (c) be… read more here.
Keywords: mobile banking; use; sustainable intention; banking ... See more keywords
Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Systematic and Evolutionary Microbiology"
DOI: 10.1504/ijsem.2020.10031216
Abstract: As one of the most important service-providing organisations, banks are no exceptions. Therefore, in this research, electronic banking services, provided by a branch of an Iranian bank, are identified, ranked and clustered according to customer… read more here.
Keywords: customer satisfaction; electronic banking; banking services; customer ... See more keywords
Measuring User-Perceived Characteristics for Banking Services: Proposing a Methodology
Sign Up to like & getrecommendations! Published in 2022 at "International Journal of Environmental Research and Public Health"
DOI: 10.3390/ijerph19042358
Abstract: With the continuous technological enhancement of banking services, customers can avail of better, more secure services which present improved opportunities and convenience. Of the many methods available to perform banking operations, customers commonly use traditional… read more here.
Keywords: banking; methodology; characteristics banking; measuring user ... See more keywords
Challenge Management of Banking Services – with Special Reference to Virtual Banking Service Challenges
Sign Up to like & getrecommendations! Published in 2020 at "Management Science"
DOI: 10.34293/management.v7i3.1620
Abstract: The Indian Banking industry is seeing an exceptional challenge. To remain ahead, banks are thinking of plenty of services to draw customers. Services including 24-hours banking, Service at entryway step, Telephone banking, Internet banking, Extended… read more here.
Keywords: banking service; management; banking; virtual banking ... See more keywords
Improving the quality of Internet banking services: An implementation of the quality function deployment (QFD) concept
Sign Up to like & getrecommendations! Published in 2020 at "Management Science Letters"
DOI: 10.5267/j.msl.2019.10.029
Abstract: Article history: Received: July 4 2019 Received in revised format: September 14 2019 Accepted: October 30, 2019 Available online: October 30, 2019 The competition in the business world, including banking, is getting tighter. For that,… read more here.
Keywords: banking; quality function; internet banking; banking services ... See more keywords