The Impact of the Personal Data Disclosure's Tradeoff on the Trust and Attitude Loyalty in Mobile Banking Services
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DOI: 10.1080/10496491.2020.1838028
Abstract: Abstract In the digital transformation era, mobile technology development has brought not only the benefits but the costs for the customer in the transaction via mobile devices. This study aimed to analyze the relationship between… read more here.
Keywords: loyalty mobile; mobile; mobile banking; trust attitude ... See more keywords
Antecedents and Moderators of Promotion Messages for Trust in Mobile Banking Services: An Elaboration Likelihood Model Perspective
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DOI: 10.1080/10580530.2022.2086327
Abstract: ABSTRACT This paper applies a theory of persuasion using the elaboration likelihood model to explain how communication messages from mobile banking services are interpreted by receivers to increase their trust in mobile banking. We explain… read more here.
Keywords: banking; elaboration likelihood; mobile banking; trust mobile ... See more keywords
Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy
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DOI: 10.1108/ijbm-03-2020-0129
Abstract: This study develops a theoretical model of consumption values regarding the technology adoption of mobile banking (m-banking) services, with the financial service sector as the empirical context. This study aims to evaluate whether consumption values… read more here.
Keywords: consumption values; value; urban rural; banking ... See more keywords
Determinants of consumers’ intention to adopt mobile banking services in Zimbabwe
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DOI: 10.1108/ijbm-07-2016-0099
Abstract: Purpose The purpose of this paper is to investigate the determinants of consumers’ intention to adopt mobile banking services in Zimbabwe. Design/methodology/approach A survey of 232 bank customers was conducted in Chinhoyi, Zimbabwe, using a… read more here.
Keywords: mobile banking; adopt mobile; intention adopt; banking ... See more keywords
What keeps Islamic mobile banking customers loyal?
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DOI: 10.1108/jima-08-2017-0090
Abstract: Purpose This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. Design/methodology/approach The primary data are collected from the survey administered to 250… read more here.
Keywords: banking services; banking; banking customers; islamic mobile ... See more keywords
The adoption of smart banking services from a dual perspective: a qualitative study
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DOI: 10.1108/k-11-2022-1618
Abstract: PurposeThis paper aims to understand the facilitators and inhibitors that might influence customers' adoption of smart banking services (SBS) in Pakistan.Design/methodology/approachSemi-structured interviews were conducted with 33 bank customers in Multan and Lahore using a case… read more here.
Keywords: banking; adoption; banking services; study ... See more keywords
Factors Affecting Sustainable Intention to Use Mobile Banking Services
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DOI: 10.1177/21582440211029925
Abstract: This study aims to (a) identify perception factors that affect current mobile banking (M-banking) consumers’ continuous use of the technology, (b) explain the self-service technology (STT) dimensions that affect customers’ behavioral intention, and (c) be… read more here.
Keywords: mobile banking; use; sustainable intention; banking ... See more keywords
Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
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DOI: 10.1504/ijsem.2020.10031216
Abstract: As one of the most important service-providing organisations, banks are no exceptions. Therefore, in this research, electronic banking services, provided by a branch of an Iranian bank, are identified, ranked and clustered according to customer… read more here.
Keywords: customer satisfaction; electronic banking; banking services; customer ... See more keywords
Measuring User-Perceived Characteristics for Banking Services: Proposing a Methodology
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DOI: 10.3390/ijerph19042358
Abstract: With the continuous technological enhancement of banking services, customers can avail of better, more secure services which present improved opportunities and convenience. Of the many methods available to perform banking operations, customers commonly use traditional… read more here.
Keywords: banking; methodology; characteristics banking; measuring user ... See more keywords
An Interplay Between Digital Banking Services, Perceived Risks, Customers’ Expectations, and Customers’ Satisfaction
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DOI: 10.3390/risks13030039
Abstract: Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new… read more here.
Keywords: banking services; perceived risks; digital banking; interplay digital ... See more keywords
Analyzing the Benefits of Industry 4.0 Technologies That Impact Sustainability 4.0 in Banking Services
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DOI: 10.3390/su16146179
Abstract: The main aim of this paper is to analyze, through the Interpretive Structural Modeling (ISM) methodology, the contextual relationships between the systematization of benefits influenced by Industry 4.0 technologies in the banking services sector from… read more here.
Keywords: sustainability; sector; industry technologies; banking services ... See more keywords