What make banks’ front-line staff more customer oriented? The role of interactional justice
Sign Up to like & getrecommendations! Published in 2020 at "International Journal of Bank Marketing"
DOI: 10.1108/ijbm-09-2019-0321
Abstract: While technological advances have been changing the way that services are delivered to customers, direct interaction between banks’ front-line staff and customers still holds its distinct position in the banking sector. This research investigates the… read more here.
Keywords: justice; research; customer; interactional justice ... See more keywords