Using benchmarking to assist the improvement of service quality in home support services for older people-IN TOUCH (Integrated Networks Towards Optimising Understanding of Community Health).
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DOI: 10.1016/j.evalprogplan.2017.12.008
Abstract: Service providers and funders need ways to work together to improve services. Identifying critical performance variables provides a mechanism by which funders can understand what they are purchasing without getting caught up in restrictive service… read more here.
Keywords: home support; benchmarking assist; service; health ... See more keywords