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Benchmarking service quality in the urban water industry

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Published in 2019 at "Journal of Productivity Analysis"

DOI: 10.1007/s11123-019-00545-w

Abstract: Providing secure and affordable drinking water and sewerage services is the primary mandate of the urban water industry. Water businesses must balance their service obligations and the quality of service delivered in order to maximize… read more here.

Keywords: water; benchmarking service; service quality; urban water ... See more keywords