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Published in 2024 at "Cornell Hospitality Quarterly"
DOI: 10.1177/19389655241226557
Abstract: It has been established in the literature that the number of ratings and the scores restaurants obtain on online rating systems (ORS) significantly impact their revenue. However, when a restaurant has a limited number of…
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Keywords:
deflating raters;
better raters;
make better;
rating ... See more keywords