LAUSR

Bias Detection for Customer Interaction Data: A Survey on Datasets, Methods, and Tools

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3 Published in 2023 at "IEEE Access"

DOI: 10.1109/access.2023.3276757

Abstract: With the increase in usage of machine learning models within many different aspects of customer interactions, it has become very clear that bias detection within associated customer interaction datasets has led to a critical focus… read more here.

Keywords: bias detection; methods tools; customer interaction; customer ... See more keywords