Improving the satisfaction and loyalty of BPJS healthcare in Indonesia: a Sharia perspective
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DOI: 10.1108/jima-01-2020-0005
Abstract: Purpose The purpose of this study is to analyze how to improve the satisfaction and loyalty of Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS) health patients in Indonesia based on services in Islamic hospitals, where the… read more here.
Keywords: satisfaction; bpjs health; satisfaction loyalty;