BUREAUCRATIC REFORM, PUBLIC SERVICE PERFORMANCE, AND CITIZENS’ SATISFACTION: THE CASE OF YOGYAKARTA, INDONESIA
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DOI: 10.13165/vpa-21-20-2-13
Abstract: Some researchers have assumed that bureaucratic reform could improve citizens’ satisfaction. This study examines the impact of some aspects of bureaucratic reform on public service performance and citizens’ satisfaction, including: organizational structure, business process, human… read more here.
Keywords: satisfaction; bureaucratic reform; citizens satisfaction; performance ... See more keywords
KEBIJAKAN PENYELENGGARAAN REFORMASI BIROKRASI PADA PEMERINTAH KABUPATEN BEKASI
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DOI: 10.33558/governance.v11i1.5897
Abstract: In the development of the Indonesian government, bureaucratic reform has lagged behind reforms in the political, economic, and legal fields. The first wave of government bureaucratic reform was gradually implemented in 2004 and the second… read more here.
Keywords: bekasi regency; bureaucratic reform; government; reform ... See more keywords