An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers
Sign Up to like & getrecommendations! Published in 2018 at "Mathematical Problems in Engineering"
DOI: 10.1155/2018/7870849
Abstract: It may be very difficult to achieve the optimal shift schedule in call centers which have highly uncertain and peaked demand during short time periods. Overlapping shift systems are usually designed for such cases. This… read more here.
Keywords: shift; call centers; shift scheduling; problem ... See more keywords
Effects of work-related factors on self-reported smoking among female workers in call centers: a cross-sectional study
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DOI: 10.1186/s40557-019-0286-8
Abstract: ObjectivesThis study conducted to investigate work-related factors in relation to smoking among women working in call centers in Gwangju, South Korea.MethodsFrom 56 call centers (7320 employees), we selected 10 and conducted a survey using a… read more here.
Keywords: violence; call centers; work related; emotional labor ... See more keywords