Call handlers for community nursing referrals: importance of collaborative working.
Sign Up to like & getrecommendations! Published in 2020 at "British journal of community nursing"
DOI: 10.12968/bjcn.2020.25.3.126
Abstract: Messages being left on an answerphone by service users or professionals have historically been considered the traditional communication methods in community nursing services. In May 2018, an NHS organisation successfully rolled out a service whereby… read more here.
Keywords: call handlers; community; service; community nursing ... See more keywords
“We can’t do without it”: Parent and call-handler experiences of video triage of children at a medical helpline
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DOI: 10.1371/journal.pone.0266007
Abstract: Background Pediatric out-of-hours calls are common, as parents worry and seek reassurance and shared responsibility. Nevertheless, most children assessed in this context are not seriously ill. Conventional telephone triage lacks visual cues and is further… read more here.
Keywords: video triage; triage; triage children; call handlers ... See more keywords