Using telephony data to facilitate discovery of clinical workflows
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DOI: 10.4338/aci-2016-11-ra-0191
Abstract: BACKGROUND Discovery of clinical workflows to target for redesign using methods such as Lean and Six Sigma is difficult. VoIP telephone call pattern analysis may complement direct observation and EMR-based tools in understanding clinical workflows at… read more here.
Keywords: clinical workflows; discovery clinical; call; call patterns ... See more keywords