Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study
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DOI: 10.1186/s12913-019-4370-0
Abstract: BackgroundEmergency Medical call-takers working in Emergency Medical Communication Centers (EMCCs) are addressing complex and potentially life threatening problems. The call-takers have to make fast decisions, responding to problems described in phone calls. Recent studies focus… read more here.
Keywords: work; working emergency; work organizational; call takers ... See more keywords
Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers
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DOI: 10.3390/healthcare10020281
Abstract: According to scientific research, emergency call-takers and dispatchers are particularly vulnerable to burnout syndrome. There are no data describing specific burnout patterns or allowing for the definition of subgroups of workers who are particularly at… read more here.
Keywords: call takers; personal resources; emergency call; takers dispatchers ... See more keywords