Psychological contract and job security among call centre agents: Preliminary evidence
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DOI: 10.1080/14330237.2019.1568062
Abstract: This study explored call centre agents’ perceived psychological contract and job security in a South African call centre setting. We interviewed a purposive sample of 12 call centre agents (female = 8, male = 4;… read more here.
Keywords: centre agents; call centre; centre; job security ... See more keywords