Optimal cross-channel return policy in dual-channel retailing systems
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DOI: 10.1016/j.ijpe.2019.01.014
Abstract: Abstract Many dual-channel retailers sell their products through both a physical store and an online store. Allowing unsatisfactory online purchases to be cross-returned to the physical store together with same-channel returns is one of the… read more here.
Keywords: channel retailing; dual channel; cross channel; return policy ... See more keywords
Moving from multi-channel to Omni-channel retailing: Special issue introduction
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DOI: 10.1016/j.jretconser.2020.102311
Abstract: Abstract In this special issue “Moving from Multi-Channel to Omni-Channel Retailing”, the Journal of Retailing and Consumer Services presents a series of papers covering topics to gain a better understanding of research and practices in… read more here.
Keywords: special issue; omni channel; channel retailing; multi channel ... See more keywords
Omni-channel retailing: some reflections
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DOI: 10.1080/0965254x.2021.1892163
Abstract: ABSTRACT In this paper, I discuss some reflections on the emerging literature on multi- and omni-channel retailing. I discuss four important area’s of prior research and briefly describe some general findings. Next, I consider three… read more here.
Keywords: omni channel; channel retailing; retailing reflections;
Omni-Channel Retailing and Digital Business: A Case Study in Malaysia
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DOI: 10.13106/jafeb.2021.vol8.no4.0403
Abstract: The COVID-19 pandemic has a great impact in various ways It changes the normal routine of lives and businesses Many businesses encounter tremendous financial pressure, some of them lay off workers or choose to close… read more here.
Keywords: channel retailing; study; digital business; omni channel ... See more keywords