A comparison between chatbot and human service: customer perception and reuse intention
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DOI: 10.1108/ijchm-12-2020-1399
Abstract: PurposeChatbot users’ communication experience with disembodied conversational agents was compared with instant messaging (IM) users’ communication experience with human conversational agents. The purpose of this paper is to identify what affects users’ intention to reuse… read more here.
Keywords: reuse intention; chatbot; conversational agents; intention ... See more keywords