Emotionality in Task-Oriented Chatbots – The Effect of Emotion Expression on Chatbot Perception
Sign Up to like & getrecommendations! Published in 2024 at "Communication Studies"
DOI: 10.1080/10510974.2024.2363259
Abstract: ABSTRACT Since interactive communication is generally better received than static one, chatbots are widely used in virtually all domains – ranging from business to education and healthcare. Nevertheless, there are still numerous questions concerning user… read more here.
Keywords: effect emotion; chatbot; chatbot perception; emotion expression ... See more keywords