Exploring user empowerment and service improvement within an Irish epilepsy service using Checkland's 'Soft-Systems' approach.
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DOI: 10.1111/jonm.13227
Abstract: AIM To illustrate the value of Checkland's 'Soft Systems' approach to explore and analyse the interaction of human and organisational factors that affect service delivery and patient experience in one specialist epilepsy service. BACKGROUND Checkland's… read more here.
Keywords: soft systems; checkland soft; checkland; epilepsy service ... See more keywords